
Jack in the Box
Jack in the Box Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jack in the Box has 2.0 star rating based on 2557 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Jack in the Box to a friend or colleague.
- Rating Distribution
Pros: Good food, I like your food, Food.
Cons: Bad customer service, Service or workers attitude, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jack in the Box has 2.0 star rating based on 2557 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Jack in the Box to a friend or colleague.
- Rating Distribution
Pros: Good food, I like your food, Food.
Cons: Bad customer service, Service or workers attitude, Poor customer service.39% of users think that Jack in the Box should improve its Customer Service.
61% of users say that they might use Jack in the Box in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Find someplace else, anyplace else.", "Make sure the products you're buying is worth your money", "Better off picking from a trash can with no bad additude", "Don't get tacos", "Don't go to jacks".
Most users ask Jack in the Box for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Followi paid for a meal and all I got was an argument .up on an issue
- Location
- Poor service
Preferred solution: The meal I paid for.
User's recommendation: Find someplace else, anyplace else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Complaint HELP!
User's recommendation: Don't eat at Jack In the box

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Sick a day later from awful food
I usually suck it up when the food it bad but I am sick I threw up those egg rolls and tasted sweet and sour mostly sour The eggrolls were soft and they are usually crispy it was soft and deflated and cold undercooked and the chicken sandwich bun was hard like a rock its not just the location Jacks food everywhere took a dip and it sucks I never complain but I had to get a knife to cut this and my dog wouldnt even eat the rest he left that part for yall to see and that dog eats *** so what does that say i woke up on sunday and I thought I was going to puke I had to run to the bathroom and I tasted that horrible egg roll and this was the worst fast food experience and i have eaten at whitecastle so take that into your thought process this experience will live in my nightmares for the rest of my life I am still sick from the food my stomach is in a knot from the grease that hasnt been changed in a decade
- Used to be a good laxative
- Now its a vomitorium
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My order was terrible
Noma issue has not been resolved
804 University Ave, San Diego, CA 92103
(619) 298-****
Order # 247984****547****
(Note: You do not need this number to pickup)
Customer Name: Letisia Huizar
Customer Email:royalpapi29@***.com
Customer Contact Number:166*****
Payment Method: Credit Card Visa x-1988. Amount: $2.13
ORDER FOR DRIVE-THRU
Order ready at 9:36 PM, TODAY (SUNDAY, 2/18/2024)
Provide your name or order number to the attendant at drive-thru when you arrive.
2 x 2 Tacos for $0.99(2 x $0.99)=$1.98
1 x Extra Taco Lettuce
1 x Extra Taco Sauce
4 x Buttermilk Ranch Dip Cup
4 x Taco Sauce Packet
SUBTOTAL$1.98
TAX$0.15
TOTAL
$2.13
I did a drive-thru pickup I noticed that two other tacos were not in the bag I had ordered four once I asked her she was being rude about everything I also asked her can you be nice she said she said give me a minute and then headed back she gave me my tacos no taco sauce no lettuce just pure me cold to drive through the person was really really rude I also asked her for napkins she replied there's some of the bag I said there's nothing in the back she said I put them there it was basically an argument that I was just telling her okay I'm not going to argue she slammed the window on my face on the drive-thru was not done with my order and I still needed to ask her for rent I appreciate you just drive away I need this to be fixed or replaced my order or my money back
My address: 8116 Bernard Ave Lamont CA 93241
Preferred solution: A meal with a shake
User's recommendation: 1
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Prices no longer justify quality
- Used to be something to look forward to
- Prices no longer justify quality
Preferred solution: Just make it right
User's recommendation: Reassess the prices and quality assurance.

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Bad food
User's recommendation: Have managers actually pay attention?
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor quality food, long lines, rude employees ( His name is Elvis he says, he has a bowl cut and a big chip on his shoulder
- Boba
- Bad everything els plus bad boba
Preferred solution: Apology
User's recommendation: Go to a different restaurant
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Bad employee
I ordered and then when I went to the window a woman asked for my money, gave it , then someone else brings the food and I wait for my Diet Coke , she then tells me that the other woman added the shake to the meal and I said No , that isnt how I ordered I would like my Diet Coke, she wouldnt give it to me even after the other employee told her to give it to me. I was forced to pay more - her name is Karmen at the Jack in the box in Banning - I Will NEVER go to Jack in the box again after her - what a rip off oh and I have been ripped off there before ! Karmen should before fired for treating customers in such a manner
- Karmen
Preferred solution: Full refund
User's recommendation: Don’t go to that Jack in the box
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Rat droppings in boba coffee and the boba is hard and old
I order a sausage breakfast jack combo with a boba ice coffee this morning on my way to work. I took a drink from my coffee and a weird taste came out the straw.
I opened my cup and I took a spoon and scooped out what looked to be rat *** I poured some in another come just to make sure it was rat *** and it was. I cant return back with the drink because I am at work. I ended up trashing my entire breakfast after consuming rat *** through a straw in my drink. I tried calling the location and nobody is answering.
I am disappointed and I want to take further action in this matter and reach out to an attorney immediately.
The boba wasnt even chewy. It taste hard and expired like a hard raisin texture
Preferred solution: I will be contacting my attorney
User's recommendation: Not at all
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerRequested a refund
Preferred solution: Full refund
User's recommendation: Don't get tacos
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Employees vandalized our vehicles
Preferred solution: This is a $110,000.00 car. This windshield isn't cheap. I would like forsure someone to remove the adhesive in a correct manner so that the windshield isn't damaged.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Store complaint: store refuses to honor orders place from the app under digital only order advertisements.
Do not use the The mix or match 2 for $3 is suppose to come with 2 for $3 any sandwich in the list shown. This is only for digital app purchases.
The store at 3480 Arapaho Rd in Richardson Texas, has employees that will ONLY give you 1 for the $3 even tho the receipt clearly says $1.50 and $1.50.
The store personnel are a couple of smart aleck kids who will not let you get a word in edgewise cuz I try to argue with you about what the price is supposed to be and I need to buy two of them which would be $6 in for two of them. I'm going to have to drive three miles further to another Jack in the Box because I'll never come back to this one because these kids are just lazy and don't want to read and I'm sick of it.
- Good food
- Store personal attitudes of being know it all donkeys
Preferred solution: Price reduction
User's recommendation: Do not use the app at this store the address is 3480 Arapaho Road Richardson Texas
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Disrespectful management
User's recommendation: Run away
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Upset customer
Disabled ordered food, received partial order, no way to reach anyone on number provided, no answer for 45 min
, call and text driver imm. After realizing 3 main items missing, he kept hanging up on me,I've been hit by automobile while crossing street,no car, so I'm pain riddled,can't go to location, called driver he speak no emglish,after many attempts driver says he's going back, I can't eat the 10 tacos cuz starch missing,and this is first meal of day, will happen hours AFTER ORDERING AT 8:30 APPROX.
unable to prepare a starch due to pain, CANT EAT TACOS WITHOUT THE 3 BURGERS THEY DIDNT GO E ME OR DRIVER ATE, Because MY BAG WAS Huge BUT ONLY CONTAINED TACOS IN ONE BAG AND CONDOMENTS, IN ANOTHER SMALL BAG. so WILL be eating 3 hours after ordering, and mind you I ordered at 8:40 approx. It's 10:04, tacos will be cold, no microwave, AND because they contain lettuce, NO OVEN!!! SO NO GOOD TO ME NOW.
Most upset with ACTUAL Location NOT ANSWERING PHONE NUMBER TO ASK FOR HELP, Ever!!! MY LAST ORDER WAS INCORRECT. BUT I COULDNT REACH ANYONE,AND GAVE UP. DELT WITH A WHOLE FAMILY E
R.
TODAY, SO NO BREAKFEST NO LUNCH, THEN ORDER DINNER AND 3 HOUR WAIT BY THE TIME 3 BURGERS ARRIVE Tacos WILL BE USELESS. PAID A LARGE DELIV. PLUS TAX TO HAVE NOTHING I CAN CURRENTLY EAT. PATHETIC.
YELPp.s. one of my tacos was at bottom of bag exposed. I took flic imm
My order number on receipt taped to bag isJIB ORDER #924825. CUSTOMER LISA JACKSON, LOCATION ON CALIFORNIA AVE IN PITTSBURG CA, 94565 order ready at 8:53 p.m.
it's 10:20, I'm looking for a credit for my delivery fee, and hamburgers, since tacos are frozen col and NO GOOD TO ME. AND AGAIN, I CANT EAT TACOS WITHOUT EATING STARCH FIRST, AND AS OF 8 P.M. IVE OFF ICIALLY BEEN AWAKE 19 HOURS DUE TO FAMILY E.R. SO I WAS SIMPLY SUPPOSE TO ORDER MY FIRST HOT MEAL IN A WHILE,OUTSIDE OF RICE AND SOUP EVERY OTHER DAY,DUE TO PAIN AND INABILITY TO COOK.
I WAS ESTATIC ABOUT ORDERING MY FAVORITE TACOS, YEA RIGHT, NOW IVE BEEN AWAKE 21 HOURS,WHEN I SHOULD HAVE BEEN ASLEEP AT 9.3.0 FOOD ARRIVED AT 9:09. IM DISABLED PERMANENTLY FOR LIFE,SO I DEPEND ON BEING ABLE TO COMMUNICATE WITH COMPANIES THAT SHORT ME. DRIVER SHOULD HAVE BEEN HERE BY NOW WITH MY REPLACEMENT ORDER, SO CLEARLY, HE JUST SAID THAT HES GOING TO FIX PROBLEM, CUZ I WOULDNT STOP CALLING HIM. FINALLY ANSWERED, TOLD ME TO HOLD 3 TIMES AND EVENTUALLY HUNG IP EACH TIME, JE FINALLY GOT AN Interpreter OUT OF NOWHERE, AND THE GUY TOLD ME HES GOING TO FIX IT.
WELL HE HAS NOT. SO YELP HERE I COME.
JBOX PROVIDES ALL THESE NUMBERS AND TRACKING NUMBERS AND DRIVER NUMBERS, AND NO ONE RESPONDS. IF THIS IS MOT CORPORATE, I WILL BE CONTACTING CORPORATE.
- Tacos
- Food is good
- If u have a mistake with delivery you have no way to report
- Delivery orders have been wrong
- So i vowed to never get delivery
Preferred solution: Full refund
User's recommendation: Don't EVER GO TO JACK N THE BOX, ESPECIALLY GET ANYTHING DELIVERED, BY NOM ENGLISH SPEAKING FRAUD
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Poor food quality
- Good food
- Poor service and poor quality of food
Preferred solution: Full refund
User's recommendation: Pay better attention to preparing orders
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |I found a plastic bag in my cup of ice
User's recommendation: is that you need to fire the whole bunch of them for doing this crap
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Also, as said you eat the food you are NOT entitled to a full refund and you are asking for more than what you paid. If Karman gets fired maybe she would need to stoop to you level, lie an scheme to get free food and then some.
She will be back. Big girls always return when hungry.
The fact that you want Karmen fired shows how DISGUSTING you are.
It looks like a shake was the drink with the $11.99 meal. Can’t tell if the shake is wrong and should be a coke or if coke was forgotten. Either way your loss is not $25 and you do not deserve a refund.