Jack in the Box
Reviews and Complaints
Mobile app
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Verified Reviewer | Pasadena, TexasIdentity theft from your employee
User's recommendation: Nope
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Antonio, TexasBad serivce, rude customer service
It was my second time at that store and the first time they didn't have any bags so they wouldn't sell me food and then the other night when I went they didn't have any chicken so I asked the lady at the window for the complaint phone number so I could call and complain about how badly the store has been managed and I just I asked her for the number and I said can I just have a receipt with the number on it, and she goes I can't just give you a receipt, and so I go okay, and then I'll buy a Coke so she pours me a Coke and ,then I say okay where's my receipt because I just told you I don't have any receipt paper I said that's not what you told me because get out of my line. And I said what is the store number, and she said I already told you it was 900 I said you did not tell me that because get out of my drive-thru.
User's recommendation: Dont go there.
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Verified BuyerUnwelcoming employee
Store#557
Right upon entering the food counter, employee named Martha gave me strange looks. No hello, no smile and she kept staring at me the whole time.
I felt uncomfortable and even expressed to my order taker Jade. Jade was very nice i even tipped her$2 just for being nice! I asked for 3 sauces and she said rudely only "2 per order" I swapped secret sauce with honey mustard bcz my daughter wanted HM. I ordered chicken sandwich and curly fries.
The quality of curly fries have gone bad dry& burned. After eating a few assessing them i took back to the counter n complained about quality. I asked to swap for french fries which a few of them were already there. Why mix French fries with curly fries.
When i took the tray back showed her she said "you already ate all of them" i didn't eat all of them. I said u can measure & give me same amount that i did not eat.
She was mean, rude and very unfriendly and she kept staring at i& my daughter when we walked out of the door. Food was not good and what an unpleasant experience!
- Bad customer service at this location
Preferred solution: I need Martha to be more kind to people when they walk up to food counter!
User's recommendation: We all deserve to be treated with respect!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Denver, ColoradoI need a refund
User's recommendation: DON'T WASTE YOUR TIME OR MONEY...2105 W 136th Ave, Broomfield, CO 80023
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlotte, North CarolinaSouthwest salad at location store 6819
I purchased two Southwest salads yesterday, January 22, And while viewing my chicken portion on the salads, I question the size which was extremely too small. I spoke to the representative and they told me that it was the serving portion size and that they also used chart.
I only had five 2 size and chicken crumbs in each salad container. This is unacceptable for the type of money Im spending for the salads! I was very very disappointed and requested a refund to my card. This is a ripe-off at its best to charge that amount of money and only give tiny portion size of grill chicken.
I am truly unsatisfied customer. I didnt take a picture at the time because I was so upset.
- Food is hot
- Attitude of the representatives
Preferred solution: Gift card for the inconvenience. I purchased the same salad the night before and had to drive back up there requesting more chicken.
User's recommendation: To give the proper reasonable portion size.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kingman, ArizonaComplain very upset
- Good deal
- Long and sub par service
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Denver, ColoradoI need a refund
User's recommendation: DON'T EAT AT STORE #8140: 2105 W 136th Ave, Broomfield, CO 80023
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMessed up on my order
Preferred solution: Full refund
User's recommendation: Open your food to check
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Laredo, TexasBecause your store sucks
User's recommendation: Zero
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Verified Reviewer | San Diego, CaliforniaWrong order given
- Cold sandwiches
- Wrong order
Preferred solution: Full refund
User's recommendation: Be careful when you order something
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Verified Buyer | Houston, TexasRude manager
User's recommendation: Rude manager unprofessional, disrespectful, and hateful.
Negative interaction with employees
Well upon waiting to get my order at the drive-thru handing the employee female employee my credit card she gave me my coffee I proceeded to put it in my coffee cup and ask her politely if she could throw this away for me she rudely said no no this is not your house that's your trash you throw it away with a very rude attitude I then left the cup on the ledge telling her I don't want the trash it's your coffee cup she didn't care she said quote I won't give you your food until you throw it and get it off of there or I'm going to call the police I told her call the police I'm not leaving without my food I already paid for it either give me my money back or give me my food after about a minute or so when customers were honking and me also she gave me my food and proceeded to put the cup in my bag I found it and laid it back on the ledge she proceeded to grab it and throw it at my car as I drove away I feel this is very unprofessional with the current rate of which they are being paid now and demanding respect they should also show respect I've given my cut several times to the employees to throw away after I poured my coffee in My cup and I had no issues this lady does not deserve to be on the drive-thru dealing with customers if she cannot handle a simple request unprofessional childish disrespectful and unbecoming of employee of your company who is now probably making $20 an hour and should show some respect and gratitude sympathy towards people in the morning going to work I'm also requesting a refund
User's recommendation: Not allow employees of any restaurant or fast food restaurant to treat you with that type of disrespect it is uncalled for unnecessary and should not be dealt with lightly
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Verified Buyer | Phoenix, ArizonaDid not deliver correct order
- Hard to contact store ordered from
Preferred solution: Full refund
User's recommendation: Must take time to confirm order. It should be done by the store and delivery person.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Manteca, CaliforniaMissing item, local store doesn't answer and your corporate number doesn't help at all
- Convenient
- Not always at the right standard
User's recommendation: Say goodbye to your money if a mistake is made.
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Big Girl, look up the number yourself.