Jack in the Box
Reviews and Complaints
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User's recommendation: Garbage and lacking respect all the way to corprate
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Verified Reviewer | Pittsburg, CaliforniaCold food
Preferred solution: Full refund
User's recommendation: Check your order
Worker and customer were rude and confrontational.
On 07/03 in the mid-morning, my family and I spontaneously went to Jack in the Box hospital where my husband had a scheduled appointment. After my husband ordered his meal, he ordered daughter's meal and the worker asked him what kind of drink spoke over him and asked what the drink my daughter told caramel coffee she said to ask for extra caramel, because he did not hear her I yelled from the front passenger seat extra caramel.
I also order my meal when he said he wanted a Diet Coke with his meal, this seems to frustrate the worker. By the time my husband drive around, we could see the look on her face that she was bitter about something.
As a result, said to the young lady, you have poor customer service skills. She then asked my husband if I was his wife, and when he responded yes, she said I feel sorry for you.
User's recommendation: not go there unless you want to be verbally abused and concerns ignored, and employees talk over you.
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Verified Reviewer | Houston, TexasRefund on app
- Delivery
- Wrong items
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Aurora, ColoradoSuper rude lady at the counter
Preferred solution: Full refund
User's recommendation: O
Complaint about hiring
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Verified Reviewer | Murrieta, CaliforniaWeird visit!
I went to your location in Escondido at 550 W Mission Ave and made my order. This location wasnt busy when I arrived.
I pulled up to the window and the guy takes my cash and then says that I will need to move my car forward or backward a little. I asked why and he says because we are being timed. I said so what and did not move my car from the window. Manager comes to window and again asks if I will move forward or backward to wait for my food.
I say no because I have never had any drive thru do this in my entire life and it makes no sense. Manager suggests she will hand me the food only in the spots they wanted me in. I sat there til they did it correctly and handed me the food out of the window.
I feel like you need to investigate the management at this location. They did not give a receipt as I expected after such a weird experience, they definitely are covering their tracks.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaMy order was given away by drive thru
User's recommendation: Don’t use the app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Clearlake, CaliforniaCouldn't get sny food staff unable to wait on customers at counter couldn't even be bothered to talk to waited on drive thru 5 walk ins walked out out in 15 min period ,1 staff did walk past us to
- I like your food always have
- This site has had bad service for many years gives restaurant bad name
Preferred solution: Apology
User's recommendation: GO TO MCDONALD'S
Bad experience
User's recommendation: Absolutely not recommend.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sacramento, CaliforniaWrong food
I ordered the Really Big Chicken Sandwich Munchie Meal and got some double burger instead, I went through the drive thru a little after 8pm, since the dining room was closed. I have been trying to contact the location I got my order for over an hour, but all I get is a busy signal.
Maybe you should revoke their franchise license since they don't answer their phone. No business phone is that busy for an hour, especially in CA state capitol, I have been here over 10 years and it is not that busy, they just make sure that you cannot contact them by leaving the phone off the hook and you have to go in in person. I have NEVER had to complain like this before in my life, but after a long, hard and stressed day at work, I couldn't even get the meal I ordered. I desperately hope you will fix this extremely messed up situation.
The addresses of the location is 3500 Marconi Ave Sacramento CA 95821, phone number 916-481-****. My order number is 194, jack in the box#194, Emp Juan, order time 8:19:17, DATE 11/22/2022, TOTAL $7.00
- Good food when made right
- Sandwich made first and waited while rest of food is prepared
- Usually cold
Preferred solution: My order made CORRECTLY next time
User's recommendation: NEVER leave the drive thru without triple checking your order, don't worry about how many cats are behind you, always triple check your order, maybe if they have enough people complain about issues they will fix the problem
Complaint
User's recommendation: Wait and get mc donalds
Dispute
User's recommendation: If you order for delivery make sure they have delivery drivers available before you place and pay your order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Killeen, Texas"Jack"ed up meal
- Always have a variety
- Took away my 1992 chicken strips they were better than the new ones
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasBreakfast sandwiches do not look as pictured.
User's recommendation: Make sure food looks as pictured or advertised
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The employee certainly had you figured out. You are nothing but a loud mouthed ho gg.