Jack In The Box Contact Information

Guest Relations:

  • (858) 522-4716


  • (858) 571-2121

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Currently you can call only US numbers.

Headquarters Address:

Jack in the Box Inc.
9330 Balboa Ave.
San Diego, California 92123-1516
United States

Other Info:

Guest Relations: Call between 5 a.m. and 9 p.m. Monday to Wednesday, 5 a.m. to 12 a.m. Thursday and Friday, 7 a.m. to 12 a.m. Saturday.

Social Networks:

Summary of Jack In The Box Customer Service Calls


Customers Contact Jack In The Box to Ask about:


  • “Service complaint”
  • “The worse service at location 4027”
  • “Horrible customer service. Missing food. worst experience” , Review #1434813

Request for Information:

  • “Need to talk about a certain location”
  • “Identity concern”
  • “Concern for service”


  • “Need W2”
  • “I need to send my correct adress for my w-2”
  • “My supervisor made my job will work a hostile work environment”

Payments and Charges:

  • “Was charged wrong amount and Employee refused to fix it”
  • “I was charged for food that i did not receive and when i show the lady at the register my phone fb or hrr to see my payment for my mobile order she said they didn't get a mobile order”
  • “Bank acct was charged for food i didnt recieve”

Shipping and Delivery:

  • “Did not receive complete order”
  • “Did not receive my promo meal”
  • “Paided for fries i didnt get”

Product/ Service:

  • “My car broke down at one of your locations”
  • “I had very bad food and a manager accuse me and threaten me I have the recorded call as well”
  • “Made to order and when I start eating my food the bread was molded and I'm feeling sick I took it back to the manager I have a receipt”


  • “My debit card was charged and i was told it was declined”
  • “Missing credit card, can’t contact store” , Review #1425408
  • “Gidt cards”


  • “There was a hair in my burrito and they wint refund my payment”
  • “Refund on app”
  • “Denied my refund because no manager on duty” , Review #1410281

Return/ Replace:

  • “Need help with changing address for w2”
  • “I am still waiting for my money to be returned it has been almost a week from sunday .i hope i get a free meal for my messed up oreder and for my troubles .also nobody contacting me about this from the store after i was told that the mamager will ca”
  • “Guy did not return our debit card or give us a receipt”


  • “Trying 2 access the app. I forgot my password. Was told I would receive an email @ my email address but I didn’t receive an email as such. Please advise. I was able 2 download the app.”
  • “Myultistuff password”
  • “Change my Ultistuff password”

Website/ Application:

  • “Application not available online or in person. 6551 Lankershim Blvd North Hollywood, CA 91606 United States”
  • “Check an application”
  • “To check the statis of my managment application”

Activation/ Cancellation:

  • “I ordered on the mobile app and the order was canceled but i payed before pushing the button”


  • “Poorly made food. Horrible!”
  • “My raise does not appear on my paycheck”
  • “Food poisoning”

Jack In The Box Rating Stats

2.0 out of 5 stars
based on 1146 reviews
See all 1990 reviews reviews

Rating stats

  1. 492 reviews
  2. 302 reviews
  3. 218 reviews
  4. 81 reviews
  5. 53 reviews

Rating trend

About Jack In The Box

Top 5 Jack In The Box Services

Customer Care, Manager, Drive-through, Sanitary Conditions, Cashier

Top 5 Jack In The Box Products

Taco, Sandwich, Burger, Combo Meal, French Fries

Top 5 Likes about Jack In The Box

Food, Service, Your food, I like your food, How close you are to me

Top 5 Dislikes about Jack In The Box

Rude service, Whole service, Stubborness, Manager, Food was poor


Jack in the Box company was founded in the USA in 1951. This fast-food hamburger chain operates in the USA as well as on the Mexican market through its subsidiary Qdoba Mexican Grill. Jack in The Box restaurants are located in combined 43 states.. Jack in the Box is known for its convenience and innovative approach. The company was the first major hamburger chain to introduce the notion of a drive-thru buying and 85 % of its customers buy food at drive-thru or for take out. The restaurant chain was also the first to sell a breakfast sandwich and portable salad. Most restaurants are open 18 to 24 hours a day and it is always possible to drop in to buy your favorite sandwich or to compose your own with their new "Build Your Meal" calculator.

Jack In The Box reviews and complaints

Jack In The Box is ranked 63 out of 604 in Fast Food category

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Jack In The Box Stats

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