Product: Jack In The Box Customer Care Clear all filters (569 of 569 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
0 comments

Jack In The Box - Complaints about employees and service

1.0
Details
I ordered my food on mobile app then after 20minutes i went to the restaurant to pick up my order but the guy at the counter told me to wait for 10minutes because they are still preparing my food. The purpose of me ordering food online because i have no time to wait for my food to be ready because my schedule is so hectic that i just to pick up my food ahead of time. Therefore, i left the restaurant without my food that i ordered ahead of time. I want a full refund.
View full review
Author
Service
Jack In The Box Customer Care
Reason of review
Order processing issue
Loss
$4
Preferred solution
Full refund
Review #1590723 is a subjective opinion of poster.
0 comments

Jack In The Box - Complaints about employees and service

1.0
Details
I ordered food on mobile app then after 20minutes i arrived at the restaurant to pick up my food but the staff told me to wait for 10minutes because they are still preparing my order. The purpose of me ordering my food on mobile app because i have no time to wait in line for my food to be ready since my schedule at work is so hectic. Therefore, i told the staff I don’t have time to wait for it to be ready since i ordered it 20minutes ago. So i left the restaurant without food. I need a refund for my order.
View full review
Author
Service
Jack In The Box Customer Care
Reason of review
Order processing issue
Preferred solution
Full refund
Review #1590715 is a subjective opinion of poster.
0 comments

Jack In The Box - Jack isn't what it use to be

2.7
Details
My receipt # 143810 JFBK02 CODE: 002 113 907 441 88 Don't know whether this franchise owner is hispanic, but if he/she is, I can understand why he/she would hire the same. I know the employees aren't college grads, but this is the United States! I am a legal American. But, ignorance, I do NOT tolerate. Yesterday's visit to this location and the way I was treated had finally made me realize JACK is *** Yes, I doubt anyone from corporate will contact me for specifics because I'm just one person and you company depends on the masses. But, I assure you, I will pass what happened around to others to let them know of my situation. It's really pathetic how an American company can allow such dumb, ignorant Mexicans to be employed and communicate with customers.
View full review
Author
Location
Las Vegas, Nevada
Service
Jack In The Box Customer Care
Pros
  • Conv
  • Convenient location
Cons
  • Poor customer service
  • Poorly trained employees
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1587708 is a subjective opinion of poster.
1 comment
1.0
Details
8 pm on july7 2019. Third time I have subjected myself to the most vulgar and rude customer service ever encountered. I was called a *** because I could not use the app after spending hours. It is disfunctional. After wrong order and polite question I was refused a...
View full review
Anonymous
#1715777

IT IS DISCRIMINATION, I TELL YOU!

Author
Location
Stephenville, Texas
Service
Jack In The Box Customer Care
Reason of review
Discrimination
Loss
$300
Preferred solution
Replace a rude vulgar staff and call me for a fully documented report of much inclusive of elderly/handicap discrimination
Review #1585385 is a subjective opinion of poster.
0 comments

Jack In The Box - Be careful. Grill has been on fire multiple times.

1.8
Details
The store has been closing for a grill on fire. Can a MANAGER do something about it? This is not a safe environment. I always stop by this jack in the box to get some food after work and god I have been told there was a fire and the store will be closed for a few hours. I’m not coming here to get food anymore. I’m just risking my life and I hope someone gets sue for it. The location of the multiple fire is on “ 2705 Hillcrest Avenue, Antioch Ca 94531. Stay safe.
View full review
Author
Location
Antioch-Pittsburg, California
Service
Jack In The Box Customer Care
Cons
  • Store
Reason of review
Danger / grill on fire
Preferred solution
Let the company propose a solution
Tags
  • Jack In The Box Antioch
Review #1584086 is a subjective opinion of poster.
0 comments

Jack In The Box - Bad customer service

The person on the speaker was very rude. I was so mad i didnt even order. I just left.
View full review
Author
Location
Cleburne, Texas
Service
Jack In The Box Customer Care
Cons
  • Inappropriate managers attitude behavior communication
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1582833 is a subjective opinion of poster.
0 comments

Jack In The Box - Compant

I wait 35 mins for my food an still didnt get it when i ask for a refund the mgr on duty got very rude
View full review
Author
Location
Gainesville, Texas
Service
Jack In The Box Customer Care
Pros
  • Nonne
Cons
  • Managers cusomer service
  • Managment
  • Food was poor
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1578772 is a subjective opinion of poster.
0 comments

Jack In The Box - Problem

I’ve been at the drive thru for 31 minutes they said Shift change now manager late no one will take order.
View full review
Author
Service
Jack In The Box Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1576085 is a subjective opinion of poster.
0 comments

Jack In The Box - Cold triple burger combo and no receipt

2.6
Details
I went to Jackinbox today, at 3601 Old Spanish Trail, Houston, TX. I ordered the triple burger combo and it was cold. I paid cash, $5.40. I paid with a $10.00 bill and $0.40. I got my change of $5.00 and no receipt. I went to the website and the links weren't functioning.
View full review
Author
Location
Houston, Texas
Service
Jack In The Box Customer Care
Pros
  • I always like the quality and freshness of the food
  • Your food
  • How close you are to me
Cons
  • Hard burnt cold food
  • Slow service
Reason of review
Bad quality
Loss
$5
Preferred solution
Full refund
Review #1575870 is a subjective opinion of poster.
0 comments

Jack In The Box - Pissed Angry Customer

Get my order wrong every time
View full review
Author
Location
Buckeye, Arizona
Service
Jack In The Box Customer Care
Pros
  • Food is great
Cons
  • Service
Reason of review
Poor customer service
Loss
$11
Preferred solution
Full refund
Review #1575821 is a subjective opinion of poster.