Jacked by Jack in the Box
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Maybe J.I.B. should taste-test employees/managers!
I am buying less often here, NOT AT ALL in Ocean Beach (San Diego), thanks to manager Lupe, who sent me away with 2 Jumbo Jacks with NO MEAT AT FULL PRICE just to get back at me for a negative survey due to a messed-up special order. To promote goodwill, I apologized for the survey, even though it was THEIR screw-up, and she acted nicer, but laughed at me when I contacted her about being cheated! Someone like this should NEVER be in management.
With the homeless issue in that area, they often treat customers with disrespect at this location, therefore, I WILL NOT return there. I have worked in customer service since 1975, and I have been in deli/seafood/meat; promoted to meat cutter; Meat Manager, and managed a lodge in CO.
I have a certificate in hospitality/tourism; a degree in Business; and another in Retail Management. If I had an employee that disrespected a customer to this extent, they would receive a formal reprimand, or termination.
I contacted JIB with another survey and requested a call back. No response.
I contacted the corporate office, explained this in a manager's voicemail, and left my contact info. Still no response!
User's recommendation: Find a healthier place to eat where employees are professional, not ego-maniac management who would cheat customers for their own satisfaction.
Monetary Loss: $10.
Preferred solution: Apology.
Jack in the Box Pros: Discount for surveys, Some good food choices.
Jack in the Box Cons: Food product altered by poorly trained, Disrespectful employees.
Location: Valley Center, California
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