Jack in the Box
Jack in the Box Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jack in the Box has 1.9 star rating based on 2957 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Jack in the Box to a friend or colleague.
- Rating Distribution
Pros: Good food, Food, I like your food.
Cons: Bad customer service, Poor customer service, Service or workers attitude.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jack in the Box has 1.9 star rating based on 2957 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Jack in the Box to a friend or colleague.
- Rating Distribution
Pros: Good food, Food, I like your food.
Cons: Bad customer service, Poor customer service, Service or workers attitude.49% of users think that Jack in the Box should improve its Customer Service.
51% of users say that they might use Jack in the Box in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "0/10", "Don’t stop!", "Do your job right! Especially when you only have 1 customer", "Do not service this jack in the box", "Don't eat there".
Most users ask Jack in the Box for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible staff
My wife delivers for Uber Eats, and when we arrived at the location, the drive-thru was extremely crowded, so I noticed the door was propped open. My wife went in; immediately, she was yelled at and told to leave by the manager.
She asked if she could get the food since she was already in there, and his response was, 'No, but you can get the f$&@k out!' Then he basically pushed her out the door as he closed it behind her.
This made me terribly angry, and something needs to be done about it! I'm looking forward to your contact phone call.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Rude service
I went to go place an order I came through the drive-through. I just got off of work.
I was trying to feed my kids and in that order that I was trying to place that they keep asking anything else anything else anything else and so Im like no if I had anything else, I wouldve asked for something else they kept saying anything else anything else I feel like that I felt like I was being rushed. I felt like that I didnt get to finish completing my order Felt like that. It was rude customer service and I said when Im done ordering, Ill let you know when Im done ordering but to keep saying anything else anything else after I order Im like can I please get a seven piece stuff jalapeño popper anything else? Can I please get a value fry?
Anything else instead of letting me finish and complete my order like Ill let you know when Im done with my order. I feel like that it was very rude. Very rushed and I didnt get to finish my sentence. I feel cut off so Im very mad and then I get up to the window, I asked to speak to the manager and it was a manager that took my order and the manager that had attitude and then Im like OK so can I and then I was trying to pay for it and then she got a bigger attitude and she like too many problems and then Im not gonna take your order you could go to somewhere else so then I got mad.
Im like OK so I asked to contact customer support number. She was refusing to give me any information that call the police on me so I got mad and I threw the condiments on the floor and at this point , like you know, I got hurt so yeah im mad
- Food is good when fresh
- Attitude of employees
Preferred solution: Better workers better attitude compensated for this behavior and the inconvenience of having to drive to another lication to get my order
User's recommendation: Never visit this location this location is so ghetto and the staff you’re so rude and they don’t care about their customers or the business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellingham, Washington
Complaint: orders incorrect, store out of all shakes, sodas, drinks including tomatoes
2/22/2025, 1:50pm, Jack in the Box
1075 E Sunset Dr, Bellingham, WA 98226
$29.51 Purchased 3x 'Sourdough Jack's'
We also ordered 1x Oreo & 1x Strawberry shake. The service crew said they are out of all shakes.
We asked for 1x Diet Coke & 1x tea. The service crew said they are out of all drinks.
[Sourdough Jacks come with ketchup, mayo, Tomatoes, bacon, Swiss style cheese, jumbo patty & butter.]
However, the service crew said the store is out of Tomatoes. We were not offered a discount or free item or any compensation.
When we got home we discovered the orders were incorrect.
My order of 1x 'Single Sourdough Jack' with the bacon to be put on the side. I asked for an additional sauce, "good-good sauce," however my 'Sourdough Jack' was missing "good-good sauce," ketchup, & mayo.
My husband ordered 2x 'Double Sourdough Jack' with NO ketchup or mayo however one of his doubles had my "good-good sauce," on it.
User's recommendation: No. I do not recommend this store.
When presented with all the items they were out of, you had the option to leave. You chose to go ahead and order.
I have never heard of someone thinking they would be offered discounts or freebies because a fast food restaurant was out of stock on some items. Again, you were advised, by your admission, of what they did not have and you ordered anyway.
As far as your incorrect orders, I am sure that was annoying. I would be annoyed and then remind myself I need to check my orders before leaving the restaurant next time.
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
I would like to file a complaint. I was in Jack-in-the-Box store 3575.
My order number is 449 and I was approached by an employee implying to my service dog telling me she needed to see papers for my service dog and told me what I am diagnosed with. The lady that was saying all this to me her name is Veronica.
- Food is good
- Service has become horrible and always rude
Preferred solution: Apology
She cannot ask for papers. She can ask if it is a service animal and the task it is trained to perform. As long as the service animal is by your side and not wandering or interacting with other customers or barking it is allowed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
Incorrect order/rude employees
Hello, I made an order last night that was missing a few items, and others were just completely wrong. I tried to return it, but I was met with rude employees that didn't want to help me. I was mildly upset and went home defeated and made this complaint.
- Unique options
- Advertisement
- Tasty food
- Far from my home
- Most workers do not lover their job
- Long wait time
Preferred solution: Full refund
User's recommendation: Check your order before you leave, if the employees look like they don’t want to be there, don’t eat there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Cold food, not what I ordered, not prepared properly
Sourdough Jack was cold not grilled had only lettuce on it, tacos no cheese no lettuce, Jumbo Jack was a cheese burger, Dr pepper was flat.
User's recommendation: Don't go to the Jack in the box on Via princessa and 14 Freeway in canyon country ca after 12am
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverside, California
Dispute with manager at one of your locations in Redlands ca
The assistant manager was not very kind when I addressed the issue with my burger. I am allergic to bacon and my jumbo jack had like a half of bacon slice in it towards the of enjoying my burger.
I mentioned it to Venessa the assistant manager and she automatically was defensive like I was asking for something free of charge. This was unsettling to me since your franchise is my favorite place of business at least 3 times a wk. She had no concern to even ask if I was ok due to finding of something I'm allergic too. She then finally refunded me for the burger with a continuing smirk on her face and proceeded to speak to a customer in Spanish which I felt she was being defiant I then proceeded to let her know I speak and understand Spanish also.
This encounter was embarrassing and your Assistant Manager showed no empathy let alone ethical behavior towards a paying customer.
Very left unhappy with my visit. Thank you
User's recommendation: Not good the receipt below is only for the burger refund but original was for a Jumbo Jack combo/ curly fries/ coke. That receipt was in the trash.
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Verified Buyer |
Phoenix, Arizona
Issues within the app
Above and beyond service at 7910 e speedway blvd tucson az 85710. 12:26 pm mobile order.
Location on app changed to another city when confirming order. Was unable to cancel order. Manager was understanding and made things right, even though her store was not being reimbursed. You need more employees like her.
Excellent excellent, she should be rewarded. Thank you!
User's recommendation: Watch out for app location changing mid order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I feel angry because I have a message saying to contact Jack in the Box about my cancelled order, but the manager didn't understand what it said.
Preferred solution: Full refund
User's recommendation: Don't do it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Bell Gardens, California
My order was wrong
I ordered a crispy chicken fajita wrap. I received a grilled chicken wrap with no cheese and no tomato with I am not sure what sauce was on it.
Maybe I got someone elses order. No receipt on my bag either.
I called and was told sorry. ??
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Verified Buyer |
Livingston, Texas
Refund
I still have not received my refund...and it's been 3 weeks since I spoke to a customer service assistant and asst manager at the location of purchase. Everytime I call...which has been 4 times now...they say they will have to speak to someone else and call me back...this is ridiculous.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Chicago, Illinois
Complaint
I'm new to the app, payments overall jack n the box application for my phone. I'm asking your front line cashier questions about the app and payments, gift cards and she has no idea about any questions I have.
Do you not train the employees to resolve any issues or questions a customer may experience. The overall app experience is not good. The service and employees are not helpful they are appraisive and lack any interest in helping or answering any questions I got don't know don't know anything about app, gift cards ect. Overall the worst experience I've had in a very long time.
I haven't visited a store in years and now I probably won't any time soon. I'm sure that not all employees are as non helpful as her but she wasn't interested in finding anyone to help either.
User's recommendation: Train employees to be more friendly and obviously she doesn't know anything about your gift cards or app or anything else so my recommendation is Train , train train. Weed out the ones that don't want to work here
You want to educate a company on training but you're too stupid to understand said app and gift cards. What a moron.
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Verified Reviewer |
Saint Louis, Missouri
Need to be reimbursed
Never got an answer, never got the food and my money was not reimbursed. The restaurant never answered the phone that day.
I used my app to place an order at loc 4027 yesterday but never received a receipt for $3.88. When I went to pick up the order from loc 4020 I was told the order was never placed.
I placed the order again at this location and paid $13.78.
I tried calling 4027 6 times yesterday but no one picked up the phone. I just want the $3.88 taken off my account.
Los Angeles, California
Service complaint
I placed my order at the kiosk, I was the only custumer in the dining room, was ignored for 25-30 min after I placed my order. Both workers pretended not to hear me.
In thirty min I was acknowledged one time. Finally the manager picked up my receipt and said they didn't have what I ordered and refused to give me any sort of explanation.
Unless you have the ability to read minds or suddenly acquired their ears, you have no proof that they pretended not to hear you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Turlock, California
Bait & switch coupon offers
Attempted to use their $5 lunch time clock combo coupon, that just arrived in the newspaper. At first they tried to charge me $13 and change, when I argued that the coupon said $5 they then claimed it was $5 off.
That is not what the coupon says! I then showed them the other coupons that do say $5 off, but this one clearly does not. It says $5! After over 15 minutes, with lots of cars lining up behind me I finally aborted, got my money and coupon and left!
What a total waste of time and energy for a simple chicken sandwich!
To add insult to injury, there is no way to contact Jack in the Box for resolution of this problem! That speaks volumes about how they feel about their customers!
User's recommendation: Don't trust them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered a double Jr jack and I only have 1 beef patty. My order is incomplete
I'm leaving this review because it's late at night, 0017, and I wanted some food at the advertised deal via online order (App). I sent the order and ended up missing a beef patty.
So, check your meal twice before leaving the window. It was supposed to be a Double Jr Jack.
- Convenience and better app deals
- Understaffed late night crew
Preferred solution: Full refund
User's recommendation: Maybe come during the day not late night like I did
About
Jack in the Box company was founded in the USA in 1951. This fast-food hamburger chain operates in the USA as well as on the Mexican market through its subsidiary Qdoba Mexican Grill. Jack in The Box restaurants are located in combined 43 states.. Jack in the Box is known for its convenience and innovative approach. The company was the first major hamburger chain to introduce the notion of a drive-thru buying and 85 % of its customers buy food at drive-thru or for take out. The restaurant chain was also the first to sell a breakfast sandwich and portable salad. Most restaurants are open 18 to 24 hours a day and it is always possible to drop in to buy your favorite sandwich or to compose your own with their new "Build Your Meal" calculator.
Jack in the Box is ranked 87 out of 484 in Fast Food category
USA
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You have attitude not the manager.
Not only that she is NOT entitled to compensation for this behavior. If she cannot afford to eat, she should visit a soup kitchen. She should not behaving kids if she cannot afford to feed them.