Jack in the Box
Jack in the Box Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jack in the Box has 1.9 star rating based on 3033 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Jack in the Box to a friend or colleague.
- Rating Distribution
Pros: Good food, Food, I like your food.
Cons: Bad customer service, Poor customer service, Service or workers attitude.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jack in the Box has 1.9 star rating based on 3033 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Jack in the Box to a friend or colleague.
- Rating Distribution
Pros: Good food, Food, I like your food.
Cons: Bad customer service, Poor customer service, Service or workers attitude.49% of users think that Jack in the Box should improve its Customer Service.
49% of users say that they might use Jack in the Box in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Do no come here and eat food is dry bad customer service falls advertisement ! It's on the banner out on the drive trew it's a catch a hook there is no 10 dollar deal for the small taquitos 3 weeks coming by and nothing I've asked why they still have the banner up if they sell them no more I was told to *** !", "Becarfull", "C", "As of right now I do not recommend 2 time this happend to me", "Don't order anything 30 minutes before closing, you won't get your food.".
Most users ask Jack in the Box for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Jack in the Box Reviews
"Receipt is too old for Points!!"
Hi. I purchased a large meal on July 5th ($39) while on vacation and today is the 9th. Why can't I claim the order for points on my account? It says my receipt...
"Issues with the store"
I need someone to take their job seriously at this point. I've talked to the store manager; the district manager has only texted me and never responded....
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Compton, California
Receipt is too old for Points!!
Hi. I purchased a large meal on July 5th ($39) while on vacation and today is the 9th.
Why can't I claim the order for points on my account? It says my receipt is too old! How is 4 days too old? Can't you give people at least a week or two?
McDonald's and Burger King give a month for surveys to be done.
I'd appreciate an explanation, but even more a fix. Thanks.
User's recommendation: Let’s wait for their response.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lancaster, California
Online order
Still waiting cash app and jack in the box are both clueless and do not care about their customers they charged me twice and I have to wait I never got my food but I have to wait I’m super annoyed as soon as they get a clue I’m dropping despite being a long time customer I suggest every do the same
Unfortunately, my order never arrived, and they charged me twice, so it's a total of almost $100. I attempted to contact them about my order; they never returned my calls, and they don't answer their phone. I've tried to call to get them to return my money. My money is still pending, and I have received no callback or any kind of reaction from Jack in the Box whatsoever.
Anything you can do to help me would be great.
I really need my money; my car just broke down, and I really need the money. If you could help me in any way to resolve this matter, I would greatly appreciate it.
- Great food and prices
- Poor customer service
Preferred solution: Full refund
User's recommendation: I would not recommend them only I have been a long time 20.plus years they do not care about there customers at all and make no effort to try to help I never got my order and they charged me twice and 5 days still haven't released my money my
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Temple, Texas
Stale fries
I want to visit my mom she just got out of the hospital, and I live in Temple I live out of town so I stopped by Jack in The box and I was the only person in the line there's nobody in front of me nobody behind me and before I even got you the window they had my bag ready sorry no Burger combo meal with curly fries there's no way in 30 seconds those curly fries would have been cooked and I said are the fries fresh and they were hot like they just dipped them in oil to make them appear fresh but when I got to the house or the hospital they were so stale I couldn't even chew them it's like they were refried so when I got that coming to Temple I called them and she's like I swear to God they're fresh no I know what fresh is so when you can't chew them they're still they're re-dipped so she said that I had to go all the way back to round Rock / bass drop to get a order remade I am not driving 2 hours away to go get another combo made I mean it's just ridiculous and so that that was our only option to help me so I live next door to Jack in The box I can call them but I called a job because she was giving me such a hard time I mean this is ridicjobus I mean there should be my professionalism
User's recommendation: Check your order thoroughly before you leave
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Verified Reviewer |
West Covina, California
Resolved: Requesting a credit
I was in a Jack in the Box restaurant on Azusa Ave and was told that I had to order online to receive the buy one get on jumbo Jack. I ordered online while in the store, but I chose the wrong location on Azusa Ave.
The store I was on could not help me cancel my order, nor the store that I ordered from. I am requesting a refund.
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Verified Reviewer |
Hayward, California
Poor quality
Went to buy breakfast sandwich #24 only. Paid in cash.
Received...something smashe, cold, and dry. Immediately went to return it and was told "thats just how it looks". It was a single piece of bacon broke in half, barely any egg, a single piece of ham so thin cut it was see through, unmelted cheese on a dry smashed sourdough bun. For $7.19!!
The store was not busy, it was about 630 on the working. And the older male cashier was snippy. I didn't even take a bite and I asked for my money back. I didn't yell or curse.
If that gross was sandwich is "just how it looks", I will be avoiding Jack in the box from now on. The quality has gone downhill.
User's recommendation: Avoid the San Lorenzo/lewelling location
Isn't this the chain that caused the deaths of several people in the 80s from e-coli?
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Verified Reviewer |
Charlotte, North Carolina
Nasty service and restaurant
Bathroom so nasty couldn't use it. Tables and floor in dinning room weren't clean by no means . Food was horrible and employees pants hanging down pass their butt and blaze music.
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Verified Reviewer |
Tainan City, Tainan City
Money taken out of account for order on conformation and store never recived order
I did not get a confirmation code, text message, or anything when I called the store. They do not have my order.
I called corporate; they're closed.
Online is a joke. Money was taken out for the order.
Preferred solution: Full refund
User's recommendation: As of right now I do not recommend 2 time this happend to me
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Verified Reviewer |
Dearborn, Michigan
They rude
The rude the act like they dont understand English they act like they cant take orders or nun I really can call icy
User's recommendation: C
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Verified Reviewer |
Dallas, Texas
My bun had mold on it
I went and picked up food there last night and got half of my burger ate and looked and my bun was green on the bottom. I tired calling for hours to let them know and all I got was a recording saying we're not answering the phone right now.
User's recommendation: Don't eat there
June 6, 2025, I went to Jack in box in Ellensburg wa. I ordered boneless chicken wings plan and curlie fries,orental bowl and egg roll,two tacos and smashed burger.
When she gave me my order, and no receipt, she said wait a minute,so I stoped then she said never mind.
I get home no rice bowl and garlic chicken, so I had to go back. And get rice bowl and the right chicken it cost me 33.00 plus gas for order, and my grandson and husband were waiting at home!
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Verified ReviewerComplaint
The manager said the store will compensate me with a coupon over a week ago, but I have not heard or received anything yet. Seems like the manager was just wanting to cover it up.
No response from Jack in the Box whatsoever.
Very disappointing. Staff there had no idea what they were doing.
I placed an order online to pick up at the Newark, CA location on 4/19/2025. I was charged $7.29 immediately, but I was told they didn't have the materials for my order.
The staff there had no idea how to assist me further, and the manager was not on-site. I demand a full refund of what I was charged.
- Staff have no idea how to handle a mistake
Preferred solution: Full refund
Hayward, California
Poor service and cold food
Got to Jack in the box waited 15 min before someone even came to help gave me my food I paid for ice cold all wrong order wouldnt re make food would fix it or refund Im angry I payed $46.09 for my order to be hot fresh not cold no ice in soda everything wrong Im very angry
User's recommendation: Do not shop at this location ever I have been going for years and worst experience ever
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Verified Reviewer |
Irving, Texas
Resolved: I work for jack-in-the-box right as a supervisor manager
I need to be move up the right way.
I am not getting paid like I'm supposed to, and I went to my class to become a team leader at first, but now I am a supervisor. I am not getting my 40-plus hours, and they didn't pay me for the overtime I stayed up there.
I am getting 36 hours up there, and I have been with this company for a long time now. So can someone help me, please?
I talked to my manager and explained why I am not getting my 40 hours like I am supposed to be getting. I work at the one in Duncanville, TX, on Hwy 67.
User's recommendation: I work there
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Verified Reviewer |
Gardena, California
I hace no service
They dont want to help me they want me to use the machine and I dont know how to use it.. they have sorry *** service the jack in the box in my Vernon
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Verified Reviewer |
Los Angeles, California
Your people suck
I come to this jack quite a but today they took their time tried to give me cold tacos that had been sitting in the open for the 5 or so minutes did not ask if I wanted new ones it was either cold or nothing all I want is my money back
User's recommendation: Not at this time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFood served cold and *** manager
Stupid manager hung up on me after lying to me about the food being freshly made he lied to my face and i spent 40 dollars on food that was cold in the middle. Now i called him and asked for a refund and he laughed and said yah right.
I demand he be fired and i would like to be reimburst for my food that my family wont eat because its not cooked fully. And not to mention its loaded with mayo how gross Not only that i didnt even get my orange juice for my grandaughter
Preferred solution: Full refund
User's recommendation: Never eat at jack in the box after hours they wont make what you order right
Your review is full of spelling, grammar and punctuation errors. That being said, you have NO RIGHT CALLING PEOPLE STUPID, when you failed grade one Englsih.
Second you are DISGUSTING for wanting someone fired.
If you want a refund RETURN THE FOOD. I bet you have no job and cannot afford to eat, that is why you want the manager fired, so he ends up in your situation.
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Verified Reviewer |
Houston, Texas
I work there and I have to report the manager and the store
I work there and I have to report the manager and the store. The store is a disgusting I have pictures to prove it.
The manager doesn't know how to train properly floors are disgusting the walls are disgusting the refrigerator and freezer are unorganized. The manager will pick up food dropped on the floor and will serve it to a customer.
User's recommendation: DO NOT EAT HERE YOU WILL GET SICK!!!!!!
Maybe you need to quit and stop acting childish. Your lies could get the place shut down and then, you, the manager and everyone else would be out of a job because of your lies.
About
Jack in the Box company was founded in the USA in 1951. This fast-food hamburger chain operates in the USA as well as on the Mexican market through its subsidiary Qdoba Mexican Grill. Jack in The Box restaurants are located in combined 43 states.. Jack in the Box is known for its convenience and innovative approach. The company was the first major hamburger chain to introduce the notion of a drive-thru buying and 85 % of its customers buy food at drive-thru or for take out. The restaurant chain was also the first to sell a breakfast sandwich and portable salad. Most restaurants are open 18 to 24 hours a day and it is always possible to drop in to buy your favorite sandwich or to compose your own with their new "Build Your Meal" calculator.
Jack in the Box is ranked 89 out of 483 in Fast Food category
USA
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What do you mean drive 2 hours back? Weren’t you minutes close by?