Jack in the Box
Reviews and Complaints

I feel gross out how you going to give me food that I order not freshly made but give me food that has just been sitting there for who knows how long it's been there so just imagine how many other customers been treat it like that and it's not the first time!!!

Never contacted me after I reached out to notify them that the employees on duty had no nolegy of how to accept the coupon which had a code on it.

Bad burger. Not fresh.

This burger is dry, hard, and eggs are dry as burger. Please provide fresh buns and burgers.

While eating the sausage croissant breakfast sandwich, I saw mold on the top of the croissant. Upon further inspection, I discovered more mold in the bottom portion of the croissant as well.

The cashier wouldn't continue my order after she called me a *** under her breath. I confronted her, and she said I had to leave.

I went to Jack in the Box on 10-29-25 and bought food. The man gave me my change and food only. I was distracted because my sister was calling me and forgot about the receipt.

I went back and asked the girl for my receipt, and she said she threw away my receipt. I guess I wasn't a good customer to her. She refused to get a duplicate receipt or wasn't properly trained to get a duplicate receipt.

I was extremely disappointed because I wasn't able to get my points for my purchase.

I'm owed points for the purchase.

This has never happened at Jack in the Box before. I always get a receipt.

Inappropriate behavior, while using the restroom with the door locked one of the employee decides to use her key to open the restroom door for another customer while I was using it . All the mean while the store was empty.

Location on 42nd St. in Odessa, Texas charged me $22.10 for a supreme croissant sandwich only, which should have been $6.50.

The manager has refused to talk to me or engage in this overcharge complaint. The gentlemen at the drive-through told me the price but charged me a different price on my card. I went to the location.

The employees told me there was no manager on site. They gave me the phone number of Elizabeth, but she has not called or messaged me about my complaint of overcharging me for a single supreme croissant at 4:35 in the morning after I completed a 24-hour shift.

I had ordered a Smashbacon double cheeseburger with only raw onions, bacon, meat, & Cheese only I'm sending a pic with this, also the girl who answered my call, hung up on me, at least 2x, and the also switched the phone to fax mode, very unprofessional o and I'm not happy about my ordered, so what can do to help me out,

They're not open at 6:00 no one is here it's still dark they supposed to be open to 6:00 to 10:00 they not open yet what's going on

This store closes their drive-thru at 8:00 p.m., saying that they are closed for cleaning. That's three times in one week; that's ridiculous.

I have a video for proof. I would love for this to reach the district manager so maybe they could change whoever's on the drive-thru at closing time— I mean 2 hours before closing time— because they be closing at 8:00.

I waited 32 minutes for someone to take my order in the drive-through. No cars were in front of me.

I have two pictures that can show proof. The only reason why I waited so long is that my husband wanted food from there.

The cashier at the Jack in the box on Gary Avenue in Pomona refuses to serve me because theyre short staffed in the dining room is closed and will not let me order through the drive-through on my bicycle. She is being very racist to me and rude.

The staff refused to give me my food even though I had already paid and wouldn't give me a refund. I'm absolutely hating this place.