Update by user Jan 06
No response from Jack's. I'll just avoid this location for a long time.
Original review posted by user Dec 30, 2018
I routinely buy large PLAIN potato wedges at several local Jacks. There seems to be confusion on what the available sizes are. Some places say there is only one size. Some say 2 & some say 3 sizes. I always buy large & expect the hinged box to be reasonably full & hold about 6-7 ounces, as the nutrition list seems to imply.
I have received anywhere from less than 1/2 a box to an overstuffed box, depending on who made them & where.
I believe that a large portion should reasonably fill much of the box. When I get just hold a box, which I'd guess is maybe 4 oz, I complain. Every time in the past, the server apologized & made me some more.
Last night, at Jacks # 1548 on Arizona Ave, Chandler, AZ 85248, the server insisted that the 1/2 box was correct & refused to even consider my request.
Since that is all I eat I really know the difference.
Alex took my order & I believe he was the one who refused to satisfy me. I assured him that I would complain, but he didn't care, claiming that he gave me 6 oz.
I do not believe that Jack's employees reasonably weigh or measure the portions when they pre-package wedges. The fact that portions vary by as much as 100% is my evidence.
Please do whatever you can to educate the employees & tell me what the proper weight of a large portion is supposed to be. I'll take a scale there next time if I have to, but need your input to show this guy that he's cheating me out of a few ounces of potatoes.
I know this sounds petty, but I'm a vegetarian & LOVE those wedges & expect to buy them forever.
Thanks for listening.
Product or Service Mentioned: Jack In The Box Potato Wedges Side Dish.
Reason of review: quantity of wedges.
Preferred solution: Let the company propose a solution.
Jack In The Box Cons: Quantity of food.